Server Assistant - Amara | RNO HOSPITALITY

Job Description:

Amara, located at 670 N Midvale Blvd in Madison, WI, is seeking a Server Assist to join our team.

Amara is our take on contemporary coastal Italian cuisine featuring sharable small plates and bites, hand-crafted pastas, and entrées showcasing the bounty of Madison Wisconsin. Our wine list will feature cutting edge Italian and Italian-inspired artisan wines farmed by hand and made with classical methods. Our bar will showcase the art of Italian drinking including aperitifs, negronis, cocktails and espresso. Amara will open its doors in the late summer of 2022.

The name Amara derives from the Ancient Greek ‘Amáranthos’, which means ‘everlasting flower’. Amore in Italian, Amará in Spanish, and Amara in Arabic all refer to love. Yet, Amara in Italian means bitter, conjuring some of the hallmarks of Italian cooking and drinking, where herbs, bitter greens, and digestivi are celebrated for their health benefits and healing botanical qualities. Bitter and sweet are often found together, and at the same time, and couldn't be more relevant to us now as we move forward with purpose and intention seeking balance, healing, health, sustainability, and love.

Server Assistant - Amara - Madison, WI

Responsibilities

Provide knowledgeable, friendly and attentive, efficient, friendly, energetic, and thoughtful service at all times.
Support service team with ongoing table and floor maintenance, including, but not limited to: water service, clearing and cleaning tables and resetting tables with proper tableware.
Respond appropriately to any guest requests or issues by communicating effectively with the proper server or management.
Assist in the cleaning and polishing of all tableware.
Receive instruction from multiple sources and prioritize tasks effectively.
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service.
Have the ability to recite basic menu knowledge and run food to tables as needed.
Stocking, organizing and preparing service related items.
Ensure the serving team is properly set up in all serving stations with the correct needs: fresh cut lemons/limes, ramekins for condiments, ketchup and ranch stocked, etc
Be knowledgeable of the restaurant and its history.
Communicate respectfully with coworkers at all levels.
Manage your Schedule: Responsibly handle on-call shifts, time-off requests, getting shifts covered, and manager communications.
Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
Perform basic cleaning tasks as needed or directed by supervisor
Complete closing duties and sidework as per approved checklist

Menu and Product Knowledge

Be knowledgeable about every menu item served, including drinks: what it tastes of; ingredients listed on the menu; what this dish is supposed to look like and any appropriate finishings/garnishes necessary.

Professionalism & Demeanor

The ideal server assistant has good personal qualities, is polite, confident, a great sense of humor and above all, enjoys dealing with people.
Able to thrive in a team environment as a reliable and trustworthy player on the floor.
The server assistant, along with all staff members, is expected to be clean, neat and tidy in their personal appearance and also in their working habits; they shall also maintain the highest standards of hygiene in their workplace.
The server assistant, along with all staff members, is expected to embody the organizational mission and caring, inclusive, and authentic values in terms of who we are and what we believe.

Benefits:

Competitive wages
A flexible and predictable schedule that is posted two weeks in advance
50% dining discount for your friends and family
Free and healthy GF Vegetarian or Regular staff meal
Access to Amara's online classroom with training materials, recipes, and checklists. After full orientation, we offer weekly paid training opportunities to taste wine, spirits and food with industry experts
Our mission is centered around treating each other and ourselves well through our love of food, drink, and community.
Sustainability must be possible and attainable in our industry!
All employees are offered health, dental and vision insurance
Paid time off
401k contribution
The chance to work in a brand new clean facility with state of the art new equipment
The chance to contribute to one of the most dynamic restaurant groups in the region

Our ideal Server Assistant has:

1 year customer service experience. Casual fine dining experience is a plus.
The ideal Server Assistant has excellent personal qualities, is polite, confident, a great sense of humor and above all, enjoys dealing with people.
The Server Assistant should be warm and genuine using verbiage and vocabulary that is guest-focused and positive
Able to thrive in a team environment as a reliable and trustworthy player on the floor.
Server Assistants need to be able to multitask and remain organized in a fast-paced environment. Staying calm and collected is key.
The Server Assistant, along with all staff members, is expected to be clean, neat and tidy in their personal appearance and also in their working habits; they shall also maintain the highest standards of hygiene in their workplace.
The Server Assistant, along with all staff members, is expected to embody the organizational mission and caring, inclusive, and authentic values in terms of who we are and what we believe.

REPORTING

The role will report to Shift Leads, the Front of House Manager, the Assistant General Manager, and the General Manager of Amara.

RNO is a mission-driven lifestyle company dedicated to creating spaces for celebrating and treating each other and ourselves well. We seek to provide warm, fun and an endlessly interesting mix of inspired programming that challenges, invigorates and delights our guests by celebrating our craft, who we are, what we do and what we believe. As a community-driven hospitality management organization, we are active in social causes supporting women, Black, LGBTQ+, and Indigenous communities everywhere. Cook It Forward is a non-profit advocacy arm of Rule No One Hospitality, Inc. with a mission to address ongoing inequities in our food systems. We are all working collectively on social entrepreneurship, social equity, and social justice-- one meal at a time.

Our Values:

Inclusivity. We will establish a culturally diverse and inclusive environment, one that specifically supports minorities, all genders, and those historically underrepresented in our industry.
Humility. We are modest about capabilities, admit mistakes, and create the space for others to contribute.
Effective Collaboration. We are a team centered around positivity, that stands for one message which involves empowering others, empathizing with each other, and uplifting others as a collective.
Respect and Justice / Health and Well-Being. All team members need to be treated respectfully and fairly. This pertains to equity in pay, and specific attention to physical/mental health, well-being and safety.
Positivity and Love of Food and Community. Cooking and serving others is a powerful act of caring and love for one another. Let us work together to bring our community together through the power of food and drink

Projected Pay Rate:

$20-$24/hr total compensation, $11/hr base rate + tips

Amara is an equal opportunity employer, with a mission to support women, Black, LGBTQ+ applicants. As an organization, we support a minimum wage of $16/hour.

Application For: